CitiView Homes ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information collected through our website, http://www.citiviewhomes.com, any related landing pages, contact forms, communications, and any online services that link to this Privacy Policy (collectively, the "Site").

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. Scope of This Privacy Policy

This Privacy Policy applies to information we collect:

• when you visit or use the Site;
• when you submit a contact form, estimate request, service inquiry, or other online form;
• when you call, email, text, or otherwise communicate with us through contact information displayed on the Site;
• when you interact with our embedded tools, such as maps, videos, chat widgets, scheduling tools, or similar features, if enabled;
• when we use analytics, pixels, cookies, and similar technologies on the Site.

This Privacy Policy does not apply to:

• third-party websites, apps, or services that are linked from or embedded on the Site and have their own privacy policies or terms;
• employment-related information collected from job applicants or personnel, unless separately stated;
• information collected offline, except where this Privacy Policy expressly says otherwise.

2. Categories of Information We Collect

Depending on how you interact with the Site and how the Site is configured, we may collect the following categories of information.

A. Contact and Inquiry Information

When you contact us or submit a form through the Site, we may collect:

• your name;
• email address;
• phone number;
• mailing address or service address;
• city, state, and ZIP code;
• the subject of your inquiry;
• information you provide about your request, project, property, or service needs;
• the content of any message you send to us.

B. Device, Usage, and Technical Information

When you visit the Site, we or our service providers may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type and operating system;
• referring website or traffic source;
• pages viewed and time spent on pages;
• date and time of visits;
• clicks, scroll behavior, and interaction data;
• approximate location derived from IP address;
• diagnostic and log information.

C. Cookie and Tracking Information

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the Site, analyze traffic, improve performance, measure advertising, and support communications and remarketing. These technologies may collect or infer information about your browser, device, and activity on the Site.

D. Communications Information

If you contact us by email, phone, text message, web form, chat tool, or other method offered through the Site, we may retain records of those communications, including your contact details, message content, and communication history.

E. CRM, Database, and Lead Management Information

In addition to delivering inquiries to our email inbox, we may store contact requests, service inquiries, and related communications in an internal database, customer relationship management system, or similar platform for recordkeeping, follow-up, customer service, scheduling, and business operations.

F. Live Chat, Scheduling, and Call Tracking Information

If live chat, scheduling tools, call tracking, or similar features are enabled on the Site, we may collect information you provide through those tools, along with related interaction data. This may include contact information, appointment details, service address information, availability preferences, transcripts, call metadata, and related communications.

G. SMS and Text Message Information

If you choose to receive text messages from us, we may collect:

• your mobile phone number;
• consent records and opt-in details;
• message content and delivery status;
• date, time, and history of text message interactions;
• opt-out or help requests.

H. Embedded Content Information

The Site may contain embedded content or integrations, such as Google Maps, YouTube, Vimeo, or other third-party tools. Those providers may collect information about your interaction with the embedded content, sometimes including device identifiers, cookies, and usage data, subject to their own privacy policies.

3. Sources of Information

We may collect personal information:

• directly from you;
• automatically from your browser or device when you use the Site;
• from analytics, advertising, hosting, scheduling, chat, call tracking, or communications providers;
• from lead sources, referral partners, or advertising platforms where permitted by law;
• from public or commercially available sources where relevant to your inquiry or our services.

4. How We Use Information

We may use personal information for the following purposes:

• to respond to inquiries, quote requests, estimate requests, and service requests;
• to communicate with you about our services, appointments, projects, or customer support;
• to operate, maintain, secure, and improve the Site;
• to analyze how visitors use the Site and improve content, usability, and performance;
• to measure advertising, marketing, and referral performance;
• to maintain records of communications and transactions;
• to follow up on inquiries and manage leads;
• to support scheduling, texting, live chat, call handling, and related customer service functions, if enabled;
• to prevent fraud, spam, abuse, and other harmful or unlawful activity;
• to comply with legal obligations, resolve disputes, and enforce our rights;
• to send service-related or administrative messages;
• to send marketing or promotional communications where permitted by law and consistent with your choices.

We may aggregate or de-identify information and use it for lawful business purposes, including analytics, reporting, and service improvement.

5. Cookies, Pixels, Analytics, and Similar Technologies

We may use the following categories of cookies and similar technologies on the Site:

A. Essential Technologies

These are used to enable core site functionality, security, form submission, and basic operation of the Site.

B. Analytics Technologies

We may use analytics tools, such as Google Analytics or similar technologies, to understand site traffic, visitor behavior, content performance, and user engagement.

C. Advertising and Measurement Technologies

If enabled, we may use advertising and measurement tools, such as Meta Pixel or other tracking technologies, to measure campaign performance, build audiences, support remarketing, and improve advertising relevance.

D. Embedded Media and Third-Party Tools

Embedded videos, maps, chat tools, scheduling tools, and similar features may use cookies or similar technologies provided by third parties.

You can manage cookies through your browser settings. Blocking some cookies may affect Site functionality.

6. Third-Party Tools and Services We May Use

Depending on the Site configuration, we may use third-party providers for website hosting, form delivery, analytics, advertising measurement, call tracking, chat, scheduling, email delivery, SMS delivery, maps, video embeds, website security, spam prevention, CRM storage, database storage, or similar functions.

Examples may include:

• website and email hosting providers;
• Google services, such as Google Analytics, Google Maps, or YouTube;
• Meta technologies, such as Meta Pixel;
• call tracking services;
• live chat providers;
• scheduling providers;
• video hosting providers such as Vimeo;
• website security and anti-spam services;
• CRM, database, or lead-management systems;
• SMS or communications platform providers.

These providers may process personal information on our behalf or collect certain information directly through their tools, subject to their own privacy policies and service terms.

7. How and When We Disclose Information

We do not sell personal information for money in the ordinary course of operating a typical SMB lead-generation website.

We may disclose personal information to the following categories of recipients, as reasonably necessary:

• service providers and contractors that support website hosting, form handling, analytics, security, communications, text messaging, call tracking, scheduling, chat, CRM storage, database storage, or business operations;
• professional advisors, such as attorneys, accountants, auditors, insurers, and consultants;
• law enforcement, regulators, courts, or other parties where disclosure is required or appropriate under applicable law;
• another entity involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction;
• affiliated entities under common control, if applicable and consistent with this Privacy Policy.

We may also disclose information at your direction or with your consent.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to inquiries and provide services;
• maintain business and communication records;
• comply with legal, tax, accounting, insurance, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• detect and prevent fraud or abuse.

Retention periods may vary depending on the type of information, the sensitivity of the information, the nature of the relationship, the business need, and applicable legal requirements.

We retain inquiry and contact records for the period reasonably necessary to respond to your request, maintain business records, follow up on potential services, and protect our legal interests, unless a longer retention period is required or permitted by law.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Users should avoid sending highly sensitive information through general contact forms or unsecured email unless specifically instructed to do so through a secure method.

10. Your Choices and Communications Preferences

A. Email Communications

If you receive promotional emails from us, you may opt out by using the unsubscribe method included in the message or by contacting us using the contact information below. Even if you opt out of promotional emails, we may still send service-related, transactional, or administrative communications where appropriate.

B. Cookies and Browser Settings

You may be able to limit certain cookies through your browser settings or other controls provided by your device or browser.

C. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no single universally accepted standard for responding to Do Not Track signals, the Site may not respond to those signals unless required by applicable law.

11. SMS and Text Messaging

If you choose to receive text messages from us, we may use your mobile number to send service-related, appointment, support, follow-up, or other business communications and, where permitted by law, promotional messages.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP or by contacting us directly. You may reply HELP for assistance if that option is supported by the texting service being used.

Consent to receive text messages is not required as a condition of purchase.

We may use third-party service providers to send and manage text messages. We may also maintain records of opt-in and opt-out choices as reasonably necessary for compliance, customer service, and business purposes.

12. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information through the Site, please contact us so that we can take appropriate steps.

13. Third-Party Websites, Maps, Videos, and Embedded Content

The Site may link to or integrate with third-party websites, platforms, maps, videos, chat tools, scheduling tools, or other embedded features. We are not responsible for the privacy, security, or content practices of those third parties. Your interactions with those third parties are governed by their own terms and privacy policies.

14. State Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain types of processing, such as targeted advertising, sale, sharing, or profiling, where those rights apply.

We may need to verify your identity before responding to a request. We may deny or limit a request where permitted by law.

To submit a privacy request, please contact us using the information in the "Contact Us" section below and provide enough information for us to reasonably verify your request.

If we deny your request, you may have the right to appeal that decision where required by applicable law.

California Residents

California residents may have additional privacy rights under California law, including the right to know certain information about how personal information is collected, used, disclosed, sold, or shared, the right to request deletion, the right to request correction, the right to opt out of certain sale or sharing practices, and the right not to be discriminated against for exercising applicable privacy rights.

Texas Residents

Texas residents may have additional privacy rights under Texas law, including the right to confirm whether personal data is being processed, access certain personal data, correct inaccuracies, delete certain personal data, obtain a copy of certain personal data, and opt out of certain processing activities where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Changes become effective when posted unless otherwise stated.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us at: